Crisis Hotline (716) 433-6716

Our purpose is to bring comfort to the community


Kathleen Granchelli

(716) 433-6714

VP Human Resources & Operations

Sylvia Baptiste

(716) 433-6714 ex.213

VP of Programs

Mary Brennan-Taylor

(716) 433-6714 ex.215

Building & Grounds Keeper – Cottage Street

Dennis Dalrymple

716) 433-6714 ex.236

Director of Finance

Kelly DeMatteo

(716) 433-6714 ex.221

Carolyn’s House Case Manager

Tommie Ellison

(716) 278-9662 | (716) 432-1080

Carolyn’s House Case Manager

Maggie Glenn


Secretary Childhood Program at John Pound

Sheila Hanczarowski

(716) 478-4751

Director of Housing

Kathy Jackson

(716) 433-6714

Building & Grounds Keeper Carolyn’s House

Alan Biano

(716) 278-9662

Domestic Violence Counselor/Director KidStrong Cottage Street

Pamela McKinney

(716) 433-6714 | (716) 261-5466

Social Media & Event Planning Coordinator

Jean Mullett-Hosey

(716) 433-6714 ex.226

Domestic Violence Case Management

Mary (Flory) Patterson

(716) 946-9721

Front Desk Representative Cottage Street

Jackie Pratt

(716) 433-6714 ex.210

Victim Advocate Lockport Police Dept.

Anita Provenzano

(716) 439-6630

UPK & Early Childhood Programs

Jennifer Reardon


Director Children’s Programs

Debbie Rogalski

(716) 433-6714 ex.214

Domestic Violence Victim Advocate

Morgan Rossow

(716) 343-3129

Supervisor Rape Crisis

Rachel Sandle-Sacco

(716) 433-6714 ex.235

Domestic Violence Advocate

Shantel Shannon

(716) 870-4179

Prevention Education, Sexual Assault Victim Advocate

Amber Solomon

(716) 433-6714

Assistant to Children’s Programs

Allison Taylor

(716) 433-6714

The Conference & Event Center Rental

The Conference & Event Center Rental

(716) 433-6714

Domestic Violence Case Manager

Lauren Undercoffer

(716) 278-9662 ex.14

Domestic Violence Counselor

Lauren Weigand

(716) 692-5580

RRH-Homeless Prevention Specialist

Melinda Zimmerman

(716) 433-6714 ex. 231

Watch Our Progress!

The YWCA of the Niagara Frontier is on the brink of opening the doors of yet another innovative project that will enhance the lives of women and the community in which they reside.  It is the latest in a series of life-altering programs and projects introduced by the YW over the years, with a goal of improving the lives of women living in WNY.

The YWCA of the Niagara Frontier and its forerunners have a 125 year history of engagement in and with their communities, evolving with the needs of the times and consistently supporting the mission of empowering women, eliminating racism, and promoting peace, justice, freedom, and dignity for all.  A result of the 2015 merger of the YWCA of Niagara and the YWCA of the Tonawanda’s, the YWCA of the Niagara Frontier has strengthened its portfolio, increasing its effectiveness within the broader geographical footprint.

Building on its recognized history and experience of providing shelter for victims of domestic violence and transitional and permanent housing for women (and their children) without a place to call home, the YWCA is now constructing a 12 apartment permanent housing complex with a social enterprise component to help women avoid homelessness and escape family valence. It will be the YWCA’s first supportive housing enterprise for single women.

Each resident will have their own (approximately 500 sq. ft.) furnished apartment, with bedroom, bathroom, kitchen, and sitting area.  There will be communal laundry facilities, exercise, and relaxation space. A protected garden green space and patio will provide respite during more user-friendly outdoor months. Equally important are the services available to the residents and also to area low income women who would benefit from them, such as case management, trauma informed individual and group counseling, safety planning, court accompaniment, life and/or job skill training with on-site employment opportunities, financial literacy advocacy, responsible tenant and homeownership counsel, and client-specific information and referrals.  

The ground floor of the historic, refurbished building will feature a café/coffee shop, providing refreshment for the community and residents at the Tremont apartments.  YW’s commercial enterprise will also provide residents with on-site workforce training and employment opportunities, a model that has proven successful for the YW and its clients, as it also indirectly supports businesses by enhancing the NT shopping experience.  The café will feature seasonal-appropriate outside seating.

The YWCA is currently seeking sponsors to help meet the funding needs for the Café, programs and residences.  Please contact CEO, Kathleen Granchelli, for more information about sponsorship opportunities at or 716 433 6714 ext. 212.

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